Help centre

What can we help you with?

Orders, delivery, returns, payments and product safety — plus the formal policies that set out what we owe you.

ZORAH will never ask for your M-Pesa PIN, or ask you to pay a personal number. Pay only at checkout.
How to pay safely
Opened cosmetics cannot be returned for hygiene reasons. Check what can before you order.
Returns policy

All about ZORAH

Placing an order, changing it, and following it to your door

Where we deliver, what it costs and how long it takes

What can be returned, what cannot, and how your money comes back

Ways to pay, discount codes, bundle pricing and loyalty points

Where our stock comes from, what is in it, and using it safely

Signing in, your orders, reviews and the beauty letter

The formal documents that set out what we owe you and you owe us