How it works
- Add what you want to your bag. Stock is checked as you go, so you cannot order more than we hold.
- At checkout, enter your contact and delivery details and choose a delivery method.
- Pay by M-Pesa or card. The total, including delivery, is shown before you pay — never after.
- You get a confirmation with your order number. We pack, dispatch and notify you.
When we might decline an order
- The item sold out between your order and our check.
- We could not verify the payment.
- The delivery address is outside the areas we serve.
- The order looks like an attempt to abuse a promotion — for example a first-order code used from repeat accounts.
We always tell you which applies, and we refund in full. We do not substitute a different product without asking you first.
Do I need an account?
No. You can check out as a guest. An account keeps your bag between visits, stores your order history, lets you review what you bought and collects loyalty points.
Did this answer it?
If not, message us with your order number and we will pick it up the same working day.