Orders
Placing an order, changing it, and following it to your door
- Placing an orderHow ordering works, when the contract is formed, and when we might decline.1 min read
- Tracking your orderWhere to see an order's status and what each stage means.1 min read
- Changing or cancelling an orderWhat can still be changed, and the point after which it cannot.1 min read
- My order has not arrivedWhat to do when a parcel is late, missing or marked delivered when it is not.1 min read
- Delivery areas, costs and timesWhere we deliver, what it costs, how long it takes and when risk passes.1 min read
- Ways to pay, and paying safelyM-Pesa and card, what we can and cannot see, and how to spot a scam.1 min read