We want you to be happy with what you bought. Cosmetics and skincare are also products that go on your body, so some of what we sell cannot come back once it has been opened. This page sets out exactly where that line sits.
What you can return
- Anything unopened, unused and with its manufacturer's seal intact.
- Anything in its original packaging, with any box, cap or outer wrap.
- Returned within 7 days of delivery.
What cannot be returned
- Any product whose seal has been broken.
- Any product that has been used, swatched or decanted.
- Items sold as final sale, where that was stated on the product page.
- Free gifts and samples.
Wrong shade or did not suit me
Shade is genuinely hard to judge on a screen and we do not pretend otherwise. If an item is unopened and sealed, return it within 7 days. If you have opened it to try the shade, we cannot take it back — but tell us anyway, because we would rather help you choose better next time than lose you.
How to start a return
- Open your account, choose Orders, and open the order.
- Choose Return something from this order, tick what you are sending back and tell us why.
- We review it within two working days and email you the decision.
- If it is approved, we arrange collection or give you the return address, and refund once the item reaches us.
Return postage is at your cost where you have changed your mind, and at ours where the fault was ours.
Did this answer it?
If not, message us with your order number and we will pick it up the same working day.