What to do
- Photograph the item and the packaging before you throw anything away.
- Contact us within 48 hours of delivery with your order number and those photographs.
- We arrange collection or replacement at our cost, or refund you in full — your choice.
What counts
- A different product, shade or size to the one you ordered.
- A broken, leaking or crushed item.
- A seal already broken on arrival.
- A product past its expiry date, or with less than three months of shelf life left.
Your rights under the Sale of Goods Act to goods that match their description and are of merchantable quality are not affected by anything in our returns policy.
Did this answer it?
If not, message us with your order number and we will pick it up the same working day.